Privacy Policy
This Privacy Policy explains how SernoPC ("we", "us", "our") collects, uses, and shares information when you use our website, purchase products, or interact with our services (including the PC Builder and order tracking). By using our services, you agree to the data practices described here.
1. Scope
This policy applies to the SernoPC website and related features, including browsing, product pages, cart and checkout, PC Builder, customer support, and account creation where available. It does not cover third-party sites that we link to, which have their own privacy policies.
2. Data We Collect
- Account & Contact Information: name, email address, phone (optional), and shipping address when you place an order or contact support.
- Order & Payment Details: order contents, totals, and status. Payments are processed by third-party providers (e.g., Stripe); we do not store full card numbers.
- Technical Data: IP address, device/browser type, pages visited, time spent, referrer, and other analytics signals to improve site performance.
- Support Interactions: messages, attachments, and metadata submitted via the support page or email.
- Builder Selections: component selections and configuration preferences to help with compatibility guidance and experience improvements.
3. How We Use Data
- Provide, operate, and improve the website and PC Builder features.
- Process orders, payments, shipping, and returns per our Return Policy.
- Communicate about orders, support requests, and service updates.
- Prevent fraud, abuse, and security incidents.
- Comply with legal obligations and enforce our Terms of Service.
4. Cookies & Tracking
We use cookies and similar technologies to keep your cart/session, remember preferences, and analyze site usage. You can control cookies through your browser settings; disabling cookies may limit certain features.
5. Sharing & Disclosure
- Service Providers: We share data with vendors who help operate our services (e.g., payment processing via Stripe, hosting, analytics) under confidentiality obligations.
- Legal & Safety: We may disclose information to comply with law, protect rights, or respond to requests from authorities.
- Business Transfers: In connection with a merger, acquisition, or asset sale, data may be transferred subject to this policy.
6. Security
We implement reasonable technical and organizational measures to protect your data. However, no system is 100% secure. Report security concerns to security@sernopc.com.
7. Data Retention
We retain personal data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Order records may be kept for accounting and warranty purposes.
8. Your Rights
Subject to applicable law, you may request to access, correct, or delete your personal data, or object to certain processing. Contact us via support@sernopc.com or the Support page. We may need to verify your identity before fulfilling requests.
9. Children’s Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal data from children. If you believe a child has provided us information, contact us to request deletion.
10. International Transfers
If data is transferred across borders, we take steps to ensure appropriate safeguards consistent with applicable data protection laws.
11. Changes to this Policy
We may update this Privacy Policy periodically. Material changes will be indicated by updating the "Last Updated" date and, where practical, posting a notice on the site.
12. Contact Us
For privacy inquiries, contact support@sernopc.com or visit our Support page.
Last Updated: 2025/11/28